Refund and Returns Policy

Overview

This Refund and Returns Policy explains the conditions under which you may return products purchased from hikeandcamp and receive a refund. By placing an order on our website, you agree to the terms set out below.

Eligibility for Returns

Time Frame

Requests for returns must be submitted within 30 calendar days of the delivery date.

Condition of Items

Returned items must be unused, in their original packaging, and in the same condition as when received. Items that are damaged, altered, or missing accessories are not eligible for a refund.

Return Process

Initiating a Return

To start a return, contact our support team at [email protected] with the following information:

• Order number
• Reason for return
• Photos of the item (if applicable)

Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions for shipping the product back to us.

Shipping Costs

Unless the return is due to a mistake on our part (e.g., wrong item shipped or defective product), you are responsible for the cost of return shipping. We recommend using a trackable shipping service and retaining proof of shipment.

Refunds

Processing Time

Refunds are processed within 10 business days after we receive and inspect the returned item. The refund will be issued to the original payment method.

Partial Refunds

We may issue a partial refund if the item is returned in a condition that does not meet the eligibility criteria, or if the original shipping fee was a discounted promotional rate.

Non‑returnable Items

The following items are not eligible for return or exchange:

• Personalized or custom‑made products
• Gift cards
• Sale items marked as final sale
• Perishable goods

User Responsibilities

When purchasing from hikeandcamp, you agree to:

• Provide accurate and complete contact and payment information.
• Review product descriptions, sizes, and specifications before placing an order.
• Comply with the return instructions provided by our support team.
• Maintain the condition of the product until it is returned.

Website Rules

Use of the hikeandcamp website is subject to the following rules:

• Do not engage in any activity that interferes with the normal operation of the site.
• Do not submit false or misleading information.
• Respect intellectual property rights and do not copy or redistribute content without permission.
• Any violation may result in suspension or termination of your account.

Legal Disclaimer

The information provided in this Refund and Returns Policy is for general informational purposes only and does not constitute legal advice. hikeandcamp reserves the right to modify this policy at any time without prior notice. Your continued use of the website after changes are posted constitutes acceptance of the revised terms.

Contact Information

If you have questions about this policy, please contact us:

Email: [email protected]
Phone: +1 (678) 315-6662
Address: 4089 South Lincoln Street, Atlanta, Georgia 30343, United States